On a not so positive note, I had a very stressful time at a local and favorite restaurant. Things happened that were preventable and in the moment I acted like all was ok. Mistakes happen, right? As the evening progressed, I noted that our server was not completely aware of the mistake she made and it drove me bonkers. This wasn't the typical " I am sorry I got your order wrong". It was servicing my kids daiquiries with alcohol. And it was a good ten minutes of them sucking them down before she literally sprinted over and grabbed the "cocktails" from them without explanation. My kids didn't know how to response and neither did I. I assumed what the problem was and I was right. I understand mistakes uhappen. She later explained (when she brought the virgin variety) that the bartender had made the mistake. When she brought the bill, I was surprised to find that I had been charged for both the adult daiquiries and the virgin ones as well. WTF! So it was apparent at that point she had been at fault entering in the wrong drinks. I was at my wits end. Lying and over charging me! So we had to patiently wait to get the bill re-adjusted and get my change (15 minutes later). I left without a word to management.
The rest is my immaturity. I should have contacted management immediately upon leaving but..... The anti-confrontational person I tend to be - I tweeted about it instead for the whole world to see. I was emotional and the few drinks I had didn't help my decision making. I received a response from the restaurant asking for my email to start a private conversation about the situation, I am super impresed with this restsurant with their online marketing presence. Their parking lot is always packed during the season so they don't need to go above and beyond. I was equally impressed that the owner contacted me and was able to name the server in question without any detailed information from me. An investigation was done! It really boosted my impression. But at the same time I realized I had gotten someone fired. Note - she was definitely not the most notable server I have ever had but this was her job. Maybe she doesn't have kids and understand the severity of her actions but to try to charge me twice to cover her tracks was unacceptable. This concerns the safety and well-being of my daughters.
Needless to say, I feel conflicted. My new sweet friend thought I did the right thing. By letting the world know what happened I was able to get a response and something out of it. She is definitely more social media savvy than I am but I decided to delete the accusing tweet so the restaurant would not get in trouble. I had made my point. But I wonder, is this behavior acceptable? Is this the only way we can get a response? Airing our grievances to the world? My friend contends that I accomplished more by communicating on a public forum rather than going the traditional route of contacting management onsite. I wonder....
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